FAQs

Do you have a physical store?

None as of the moment.

What are your payment options?

• Bank Deposit (via BPI)
• Credit Card (via PayPal, Visa and Mastercard)

Bank Deposit Payments

For us to be able to process your orders, kindly email proof of payment to shopcustomary@gmail.com. Reservation is up to 2 business days only. Please settle your payments within the given time frame to avoid cancellation of orders. We cannot ship out your item/s without your proof of payment.

You may re-order if you missed the payment deadline but we cannot guarantee that your item/s will still be available.

Shipping of Items

Shipping of items are scheduled 1-2 days after payment has been confirmed.

What courier do you use?

We ship via LBC.

How long does shipping take?

• Metro Manila = 1-3 days
• Luzon = 2-5 days
• Visayas & Mindanao= 3-7 days

Shipping Rates (subject to change without prior notice)

Up to 1kg

• Metro Manila = P175.00
• Luzon = P200.00
• Visayas & Mindanao = P220.00

1.1kg to 3kg

• Metro Manila = P245.00
• Luzon = P300.00
• Visayas & Mindanao = P320.00

3.1kg to 5kg

• Metro Manila = P400.00
• Luzon = P475.00
• Visayas & Mindanao = P525.00

5.1kg to 10kg

• Metro Manila = P770.00
• Luzon = P920.00
• Visayas & Mindanao = P1020.00

10.1kg to 19kg

• Metro Manila = P1450.00
• Luzon = P1730.00
• Visayas & Mindanao = P1920.00

Do you accept returns and exchange?

Sorry, all sales are final.

How can we contact you?

• Email: shopcustomary@gmail.com
• Instagram: @thecustomary
• Facebook: www.facebook.com/TheCustomary